#Aircall knowledge base android
#Aircall knowledge base software
#Aircall knowledge base professional
#Aircall knowledge base free

They proactively monitor and optimize their system to ensure 24/7 business continuity and connectivity. These may be important as currently they do not have their own SMS text messaging feature, although at the time of writing it was 'coming soon'.Īircall is built on AWS (Amazon Web Services, cloud computing services) with 7 distributed data centers worldwide with redundancy on every level providing 99.99% uptime.

The SMS integrations include Heymarket, Sakari, Salesmsg, and Textline. Other categories of integrations include AI and Transcription, Data and Reporting, eCommerce, HR and Recruiting, LiveChat, Productivity, Payments and Billing, Quality Assurance, Sales Automation, Surveys, SMS, and Social and Fun (which includes a weather App that provides weather information in the location of the caller, based on area code). Popular Help Desk integrations include Freshdesk, Front, Happyfox, Help Scout, Intercom, Planhat, Zendesk and Zoho Desk. CRM integrations include amoCRM, Copper, FLG, Freshsales, Hubspot, Microsoft Dynamics, noCRM, Onpipeline, Pipedrive, Salesforce, SugarCRM, Teamgram, Zendesk Sell, and Zoho CRM. Integrations are a big part of the Aircall feature set. It may depend on the amount of customization you need. As mentioned above you will need to contact them directly to get pricing for this plan. The Custom plan adds unlimited International outbound calls, custom analytics, access to API developer support, a VIP hotline (weekends and holidays), and a Service Level Agreement (SLA). As for customer support you will get a dedicated account manager and one-to-one onboarding sessions.

#Aircall knowledge base professional

In addition to the 60+ integrations a Professional plan user also gets Salesforce Service Cloud integration and Salesforce Sales Cloud integration. You also get access to the PowerDialer feature and unlimited simultaneous outbound calls. The Professional plan adds queue callback, call monitoring, call whisper, tagging, advanaced analytics, live feed, and unlimited analytics history. All plans include the Softphone for desktop and mobile, custom music and messages, business hours, call queuing, ring groups, shared call inbox and contacts, conference call (up to 5 people on same call), basic analytics, call forward, desktop notifications, call block, call transfer and pause-resume recording.

They have numbers available in more than 100 countries.

#Aircall knowledge base free

There is 1 local or Toll Free number included in all plans and additional numbers are $6 per month. The minimum number of users for any plan is 3. The Essentials plan, and therefore all plans, includes unlimited calling within US and Canada (except incoming Toll Free calls), 60+ integrations and API access, call recording, IVRs, voicemail, click-to-dial, and phone support. The Custom plan is a customizable package aligned with your business needs and pricing will depend on various factors. The Essentials plan is $30 per user per month and the Professional plan is $50 per user per month. Each plan builds on the last with additional features. There are three (3) pricing plans referred to as the Essentials plan, the Professional plan, and the Custom plan.

#Aircall knowledge base android

You can make, receive and manage calls directly using the MacOS or Windows desktop Aircall Phone App, and also use Aircall Phone on the go with the Android and iOS Mobile App.

#Aircall knowledge base software

The GoodĪircall is a completely cloud-based call center phone solution with a focus on being simple to set up and use, as well as integrating into existing productivity software platforms like CRM and Help Desk applications, making it ideal for sales and support teams. Aircall provides an entirely cloud-based voice platform that integrates with many popular CRM and Help Desk software tools that many business organizations already utilize.

Aircall, founded in 2014 and with offices in New York and Paris, has raised over $100 million since its inception, has over 300 employees, is currently trusted by over 6,000 companies and 60,000 users, and is used in 84 countries.